A ticket that contradicts itself or never defines done.

What the check catches.

Helen grades each record in your plan against a fixed rubric for its type. For a ticket, the rubric asks about defects, such as conflicting requirements, an undefined finish, or vague wording. She reads the ticket alone: its type, title, description, content, and acceptance clauses.

Two of those defects raise this flag. One is a contradiction, where two requirements in the ticket cannot both hold. The other is undefined done, where the ticket does not state a bounded change or decision and how you can see that it is finished. Either one sets the ticket's grade to low.

Other misses, such as vague wording or a promised outcome with no acceptance clause, lower the grade but do not raise this flag. Helen grades a ticket again after each edit to what it says, and a sweep every six hours grades any ticket she has not graded yet.

What Helen records.

When a check finds a problem, Helen raises a flag. In the product, this flag is called a finding. Each Artifact Quality finding records the version she graded, its grade, and what the grade found. Her grade is an AI judgment, and a person decides whether it holds.

• The version Which saved version of the ticket the grade covers.
• The grade Low, moderate, or high. A ticket with this flag is graded low.
• What it missed Each rubric question the ticket missed or only partly met, how likely Helen rated the miss, and the fix the rubric states for it. The fix is rubric text, not written by AI.

What a person does about it.

The flag goes to Reconcile, the place where a person decides what to do about a flag. Helen ranks it as Info, the lowest of three levels, because it concerns how one ticket is written. Reconcile keeps Info flags in a collapsed list at the foot of the page, each with a link to its ticket.

Reconcile offers no one-click fix, because the fix is a rewrite. Open the ticket and resolve the conflicting requirements, or state the change, its scope, and how you will see it is finished. Helen grades the new version after you save it, and the flag clears when the new version no longer fails. Closing or archiving the ticket also clears it.

If the grade is wrong, a workspace admin can dismiss the flag with a reason and rate whether it was useful. Helen does not label this flag as blocking, and she never rewrites a ticket on her own.

Research basis.

Morkes, J., & Nielsen, J. (1997). Concise, Scannable, and Objective: How to Write for the Web. Nielsen Norman Group.